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Club One Terms & Conditions

Effective from: 28.10.2025

1. General Terms

1.1. Club One is the customer loyalty program operated and administered by AS Tallink Grupp (registry code 10238429), registered at Sadama 5, 10111 Tallinn, Estonia. The program is designed to reward customer loyalty across services and products offered by Tallink Silja Line (hereafter referring collectively to AS Tallink Grupp and its subsidiaries).

1.2. Membership in Club One is intended for private individuals only, it is not available to corporations, organizations or other entities. Members must be at least 18 years of age to join. Individuals under 18 years of age may only join as Junior Members through a Family Group.

1.3. Club One Membership is personal, free of charge and may not be transferred or assigned to another person. Each individual can register only one Club One Account and the name provided at registration must match the member’s official identification document (passport or national ID-card).

1.4. Each Member receives a personal Club One Account Number, which must be linked to purchases or bookings to ensure that all activities are registered and program benefits are correctly applied.

1.5. Members must present their Club One card at the time of purchase to ensure that the activity is registered to their Club One Account. The Club One card is available in Tallink Silja Line mobile app, on the mobile account page and in most Club One service and marketing emails. The boarding pass also functions as a Club One card when used onboard, provided the booking is linked to the Member’s Club One Account. Club One plastic cards issued before 15.05.2025 are valid only until their expiry date and are no longer accepted once expired. Going forward, only digitally issued Club One cards are accepted.

1.6. By enrolling in the program, Members agree to receive program-related communications via the contact details provided. Preferences related to marketing communications can be managed in the Member’s profile settings.

1.7. Members are expected to use the Club One program in accordance with its purpose and these Terms and Conditions. Tallink Silja Line reserves the right to suspend, restrict or terminate any Membership without prior notice in the event of misuse, fraudulent activity or violation of the program rules.

1.8. Membership remains valid until cancelled by the Member or terminated by Tallink Silja Line. A Member may close their Account at any time by contacting Customer Service. Accounts that show no earning or redemption activity for a continuous period of 36 months may be closed. In that case, any unused Points will be forfeited.

1.9. Tallink Silja Line is not liable for any missed or lost benefits related to the Club One program due to technical issues, system errors, service outages, unlinked Club One Account Numbers or other circumstances beyond its reasonable control.

1.10. Member benefits, promotions and features may vary by country, region, Membership level or sales channel, and are subject to local availability and legal limitations.

1.11. “Qualifying Spending” refers to the value of products or services personally used or consumed by the Member and linked to their Club One Account. This includes the Member’s own tickets, their share of cabin costs, car tickets, onboard and e-shop purchases, Tallink Hotel bookings, extra services booked for personal use, or other services offered by Tallink Silja Line.

1.12. The following do not count as Qualifying Spending: tobacco products, third-party products and services, services not used personally by the Member, purchases not linked to the Member’s Club One Account, purchases made with a Tallink Credit Card, reservations made using corporate rates, reservations made through third-party online travel agencies (e.g., Booking.com), and all services purchased through Cargo. At Tallink Hotels, this also includes accommodation paid by a company, conference services, purchases in the Spa Bar (except when the service is added to the room tab), services provided by partners, online store purchases, and reservations that include more than one hotel room. Voyage emission and fuel surcharge fees count toward Level progression but do not earn Points.

1.13. Account activities – such as Qualifying Spending, Points and Qualifying Trips – are registered to the Member’s Club One Account after the corresponding trip has been completed or service has been used. Activity is typically recorded within seven days. The Member’s Club One Account Number must be linked at the time of booking or purchase for the activity to be registered. Retroactive registration is not possible.

1.14. The Club One program is governed by the laws of the Republic of Estonia, except where mandatory consumer protection laws in the Member’s country of residence require otherwise. Any disputes will be resolved under the applicable national consumer protection or dispute resolution system.

1.15. For questions, feedback or assistance related to the Club One program, Members may contact Customer Service using the details provided on the Tallink Silja Line contact page. Support is available by phone or email, and region-specific contact details are listed on the website.

1.16. Tallink Silja Line reserves the right to unilaterally amend the Club One loyalty program and its general terms and conditions by providing notice on the Club One website and/or by email to members. Unless otherwise specified by Tallink Silja Line, changes take effect immediately. Tallink Silja Line is not liable for any loss resulting from such changes (including the loss or reduction of Points or benefits) and is not obligated to provide compensation.

2. Membership Levels

2.1. Club One has four Membership Levels: Club, Silver, Gold and Platinum. All new Members start at Club Level.

2.2. A Member’s progress toward the next Level is based on their Qualifying Spending in euros during a 12-month Tracking Period. This includes only the share of services used personally by the Member. Purchases made in Swedish krona (SEK) are automatically converted to euros.

2.3. Each Member’s Tracking Period starts on the day they join Club One and ends on the last day of the same month in the following calendar year.

2.4. A Member reaches Silver Level by completing 500 € in Qualifying Spending during their Tracking Period. Gold Level requires 1 500 € and Platinum Level requires 7 500 € in Qualifying Spending.

2.5. Once a Level is reached, it remains valid until the end of the current Tracking Period plus the following 12 months (the next Tracking Period). At the start of each new Tracking Period, the Member’s Level for that period is determined by their Qualifying Spending during the previous Tracking Period.

2.6. When a new Tracking Period begins, the Member’s Level Progress resets to zero, and new Qualifying Spending is counted toward Level progression for that period.

2.7. Level progression is based only on Qualifying Spending, as defined in Sections 1.11 and 1.12.

2.8. For serial tickets, the total Qualifying Spending is counted after the purchase of the serial ticket and not when the tickets are used.

2.9. Junior Members (under 18 years of age) do not progress in Membership Levels. They remain at Club Level until they turn 18. Once they reach 18, their Account can be converted into a full Club One Membership, and Level progression will begin based on their Qualifying Spending.

2.10. A Level Upgrade takes effect once the Member has earned a new Level according to Sections 1.13 and 2.4. A Level Downgrade takes place at the start of a new Tracking Period, based on the Qualifying Spending recorded during the previous Tracking Period.

2.11. Tallink Silja Line reserves the right to correct or remove any Qualifying Spending that has been incorrectly recorded to a Member’s Account, without prior notice.

2.12. Special elite statuses – such as Silver Elite, Gold Elite and Platinum Elite – may be awarded through partnerships, staff programs or other cooperation agreements. These statuses guarantee the corresponding Membership Level regardless of Qualifying Spending. However, Members with elite statuses can still advance to higher Levels if they meet the required Qualifying Spending threshold during their Tracking Period.

2.13. Tallink Silja Line reserves the right to adjust the benefits offered through the Club One program. The current list of benefits available at each Membership Level is published on the Club One website.

3. Points

3.1. Points are the loyalty currency of the Club One program and can be redeemed for additional discounts.

3.2. Members earn Points based on their Membership Level and Qualifying Spending. Club Members earn 20 Points per 1 € spent. Silver Members earn 30 Points per 1 €, Gold Members earn 35 Points per 1 €, and Platinum Members earn 40 Points per 1 €.

3.3. Purchases made in Swedish krona (SEK) are automatically converted to euros when calculating earned Points.

3.4. In the Pre-Order Service, Members earn 30 Points per 1 € spent, regardless of their Membership Level.

3.5. For group trips that qualify for a group discount, each Club One member in the booking will receive a fixed number of points: 1 000 points for cruise and round-trip bookings (excluding the Helsinki–Tallinn route) and 500 points for all other bookings. Group booking purchases do not affect progression through membership levels.

3.6. Points are earned only based on Qualifying Spending, as defined in Sections 1.11 and 1.12.

3.7. For serial tickets, Points are earned after the purchase of the serial ticket and not when the tickets are used.

3.8. Points are registered to the Member’s Account after the corresponding trip has been completed or service has been used, as described in Section 1.13. Points cannot be claimed retroactively.

3.9. Tallink Silja Line reserves the right to correct or remove any Points that have been incorrectly recorded to a Member’s Account, without prior notice.

3.10. Points are valid for 24 months from the date they are registered to the Member’s Account.

3.11. Points can be redeemed when booking tickets or services through the Tallink Silja Line website or app. They can also be used in the Tallink E-SHOP or at Tallink Hotels for room upgrades upon check-in, as well as in hotel restaurants and bars.

3.12. If a booking for which Points were used is cancelled less than 14 days before departure, the used Points are not refunded. Any other booking change may also result in expired Points being removed from the booking.

3.13. The value of Points depends on when and how they are used and may vary based on availability, demand and other factors. The amount of Points that can be applied to a booking is dynamically calculated based on the products and services included.

4. Trip Rewards

4.1. Trip Rewards are a feature of the Club One program that allow Members to unlock special rewards based on the number of Qualifying Trips they complete during their personal 12-month Tracking Period.

4.2. A Qualifying Trip is any one-way or return journey personally completed by the Member, where the booking is linked to their Club One Account at the time of booking. A one-way trip counts as one Qualifying Trip. A return cruise or round-trip booking counts as two Qualifying Trips.

4.3. The following types of travel are not considered Qualifying Trips and do not count toward Trip Rewards: bookings made using corporate rates, staff rates, zero-fare tickets, or travel as a group leader, bus driver or cargo driver. Junior Members do not collect Qualifying Trips.

4.4. The total number of Qualifying Trips resets at the start of each new Tracking Period.

4.5. Rewards are earned when Members reach specific Titles, based on the number of Qualifying Trips completed during their Tracking Period. The Titles are: Explorer (2 trips), Adventurer (4 trips), Cruiser (8 trips), Traveller (12 trips), Captain (16 trips), Admiral (20 trips) and Legend of the Baltic Sea (40 trips).

4.6. When a Title is reached, the Member can choose one reward from a predefined selection, which may include travel discount vouchers, Tallink E-SHOP vouchers, Points or other benefits. Claiming rewards and tracking progress can be done when logged in to the Club One Account on the Tallink Silja Line website. Once a reward has been chosen it cannot be changed.

4.7. Rewards must be claimed and used within two months of reaching the Title. For travel-related rewards, the booking must be made within this two-month period, but the journey itself may take place during up to six months from reaching the Title. If the Title is earned at the very end of the Member’s personal Tracking Period, the reward must be claimed before the end of that Tracking Period. Once the Tracking Period ends, claiming the reward is no longer possible.

4.8. Qualifying Trips made using serial tickets are awarded to the individual who completes the journey, regardless of who purchased the ticket.

4.9. Only the Member who earned the reward may use it. All rewards are non-transferable. Travel-related rewards are subject to general availability.

4.10. If a reward is not claimed or used within the time limits described in Section 4.7, it will be considered forfeited and cannot be reinstated.

4.11. Tallink Silja Line reserves the right to adjust, replace or remove the rewards available at each Title, as well as the number of Qualifying Trips required to reach them. The current list of Trip Rewards and Title thresholds is published on the Club One website.

5. Family Group

5.1. The Family Group feature allows up to eight Club One Members – adults or children – to combine their Points into a shared balance, which can be redeemed by Members of the Group according to the settings managed by the Group Owner.

5.2. Any Club One Member aged 18 or older may create a Family Group. The Member who creates the Group becomes the Group Owner and has the right to invite or remove Members and decide who can redeem Points. When a Member joins a Family Group, their existing and future Points are automatically transferred to the shared balance of the Group and will appear in the balance the next day.

5.3. Each Club One Member may belong to only one Family Group at a time. Members may leave a Group at any time and they may join another Group or create one of their own. When a Member leaves or is removed, any Points they contributed remain in the Family Group’s shared balance.

5.4. Only Points are pooled in the Family Group. Membership Levels and Trip Rewards progress are personal and remain separate for each Member. All the Members of the Group can view the shared Points balance and transaction history.

5.5. Members of the same Family Group can easily add one another to bookings, with each Member’s traveler details prefilled automatically during the booking process.

5.6. To close a Family Group, the Owner must first remove all other Members. Once the last Member is removed, the Family Group is automatically closed and any remaining Points are transferred to the Owner’s personal Account. If the Owner removes a child, the child’s Junior Account is closed, as Junior Members cannot hold an individual Account outside of a Family Group.

5.7. The Owner may transfer ownership to any other adult Member of the Group. No separate confirmation from the new Owner is required. Ownership cannot be transferred to Junior Members.

5.8. A Junior Account is for Club One Members under the age of 18. Children can become Junior Members only when their legal guardian adds them to a Family Group, and the guardian manages the account on their behalf.

5.9. Junior Members earn Points from products or services personally used by them, and these Points are added to the Family Group’s shared balance. However, they do not earn Trip Rewards or progress in Membership Levels, and they remain at Club Level until they turn 18. The Group Owner is responsible for managing the Junior Account until the Junior Member becomes a full Club One Member.

5.10. When the Junior Member turns 18, the Owner will be prompted to provide the Junior Member’s email address so that they can become a full Club One Member. The Junior Member will receive an invitation to convert their Account to a full Membership. If no email address is provided or if the invitation is not accepted within 12 months, the Junior Account will be closed and removed from the Family Group.

5.11. Any disagreements or disputes between Members of the same Family Group – including issues related to the usage of Points, redemption rights, or who is included in the Group – are considered private matters between the individuals involved. Tallink Silja Line is not responsible for mediating or resolving such disputes.

6. Personal Data

6.1. Tallink Silja Line processes the following personal data of Club One Members:

• Name
• Date of birth
• Gender
• Citizenship
• Contact information
• Club One Account related data
• Family Group related data
• Hobbies and interests
• Purchase and transaction history with Club One Account
• Travel history
• Preferences, e.g. related to direct marketing, surveys and cookies

6.2. The personal data of Club One Members is processed in accordance with applicable data protection laws and the Privacy Policy of AS Tallink Grupp.

6.3. Tallink Silja Line processes personal data in order to operate and manage the Club One program and to provide Members with relevant services and communications.

6.4. The personal data is processed on the following legal basis:

• Contract – to provide Members with Club One services and benefits.
• Consent – to send Members direct marketing messages.
• Legitimate interest – to send direct marketing messages regarding similar products and services to Members who have not given consent nor opted out from direct marketing messages and who have used Tallink Silja Line services during the last three years.
• Legal obligation – when processing is necessary for compliance with a legal obligation.

6.5. Members can manage their marketing consents and contact preferences and update their personal information in their Club One profile.

6.6. Tallink Silja Line may share personal data with service providers, partners and subsidiaries involved in delivering the Club One program. All such processing is carried out in compliance with applicable legal requirements.

6.7. Personal data is retained until the termination or cancellation of Membership.