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Special needs & assistance
Tallink Silja Line is committed to providing equal access to travel for all passengers, including those with disabilities or limited mobility, in line with Regulation (EU) No 1177/2010. This regulation ensures that people with special needs have the same rights to travel by sea as other passengers. Below, we outline the key rights and services available for individuals with disabilities or limited mobility.
- Right to non-discriminatory accessRight to non-discriminatory access
At Tallink Silja Line, we are dedicated to providing equal access and a seamless travel experience for all our passengers, including those with disabilities or limited mobility. You will never be charged extra for bookings, tickets, or any aspect of your journey. Equal treatment is a core value, and we ensure that all our services are accessible to everyone.
- Booking & boarding assuranceBooking & boarding assurance
We guarantee that passengers with disabilities or limited mobility will not face discrimination when booking a trip or boarding one of our ships. Regardless of your specific needs, you can confidently book and travel with us, knowing that your rights are respected.
- Safety & alternative transportationSafety & alternative transportation
While your safety is our top priority, there may be rare situations where boarding is not possible due to safety regulations or the design of the ship and port infrastructure. In these cases, we will make every effort to provide an alternative transportation option that meets your needs. If boarding is denied, you will have the option to either receive compensation or choose an alternative route that complies with safety requirements.
- Inclusive access throughout your journeyInclusive access throughout your journey
We strive to make our terminals and ships accessible for everyone. From the moment you book until you reach your destination, we ensure fair and smooth access for passengers with disabilities, limited mobility, and their companions.
- Assistance serviceAssistance service
If you need help when boarding or leaving the ship, please contact the contact centre to order the assistance service. Help must be booked at least 48 hours before your trip.
This service is intended for passengers with reduced mobility or other special needs.
The service also includes help with luggage, but only for the person who has ordered the assistance. You can bring up to two pieces of luggage, with a total weight of no more than 35 kg. If you have more luggage, you need to arrange transport for it yourself – for example, with the help of a travel companion or personal assistant.