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Good to know

Here you will find important information and regulations regarding your sea journey.

Special needs & assistance

Tallink Silja Line is committed to providing equal access to travel for all passengers, including those with disabilities or limited mobility, in line with Regulation (EU) No 1177/2010. This regulation ensures that people with special needs have the same rights to travel by sea as other passengers. Below, we outline the key rights and services available for individuals with disabilities or limited mobility.

  • Right to non-discriminatory access

    At Tallink Silja Line, we are dedicated to providing equal access and a seamless travel experience for all our passengers, including those with disabilities or limited mobility. You will never be charged extra for bookings, tickets, or any aspect of your journey. Equal treatment is a core value, and we ensure that all our services are accessible to everyone.

  • Booking & boarding assurance

    We guarantee that passengers with disabilities or limited mobility will not face discrimination when booking a trip or boarding one of our ships. Regardless of your specific needs, you can confidently book and travel with us, knowing that your rights are respected.

  • Safety & alternative transportation

    While your safety is our top priority, there may be rare situations where boarding is not possible due to safety regulations or the design of the ship and port infrastructure. In these cases, we will make every effort to provide an alternative transportation option that meets your needs. If boarding is denied, you will have the option to either receive compensation or choose an alternative route that complies with safety requirements.

  • Inclusive access throughout your journey

    We strive to make our terminals and ships accessible for everyone. From the moment you book until you reach your destination, we ensure fair and smooth access for passengers with disabilities, limited mobility, and their companions.

  • Assistance service

    If you need help when boarding or leaving the ship, please contact the contact centre to order the assistance service. Help must be booked at least 48 hours before your trip.

    This service is intended for passengers with reduced mobility or other special needs.

    The service also includes help with luggage, but only for the person who has ordered the assistance. You can bring up to two pieces of luggage, with a total weight of no more than 35 kg. If you have more luggage, you need to arrange transport for it yourself – for example, with the help of a travel companion or personal assistant.

    • Please note: This is not a general baggage transport service. Assistance with luggage is provided only as part of the assistance service and only for the passenger who has booked it.
  • Assistant & companion travel

    On Tallink Silja Line ships, a passenger with a disability or reduced mobility has the right to bring one assistant free of charge:

    On Helsinki–Tallinn shuttle routes, the assistant is entitled to travel free of charge in the same travel class as the person they are accompanying (Star Class, Comfort Lounge or Business Lounge).

    On other routes, the assistant may travel free of charge in one of the following ways:

    1. In the same cabin as the person they are accompanying, regardless of the cabin class. The cabin price remains the same.
    2. In a separate cabin, in an A-class or a lower-class cabin. If the assistant wishes to travel in a higher cabin class, they must pay the difference in cabin price according to the current price list.

    Fuel and emission surcharges are not charged for the assistant’s journey on any route or in any travel class.

    A person with a disability or reduced mobility can make their own travel booking through our website or mobile app. To add an assistant’s journey to the booking, please contact Tallink Silja Line’s customer service by phone or via chat.