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Here you will find important information and regulations regarding your sea journey.

EU regulation no. 1177/2010 Passenger rights

This Regulation establishes rules for sea and inland waterway transport as regards the following:

1. on-discrimination between passengers with regard to transport conditions offered by carriers;

2. non-discrimination and assistance for disabled persons and persons with reduced mobility;

3. the rights of passengers in cases of cancellation or delay;

4. minimum information to be provided to passengers;

5. the handling of complaints.

Regulation is effective as from 18.12.2012.

Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway (PDF)

EU regulation No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway

Passenger security regulations

In order to ensure the comfort, safety and security of all persons onboard, passengers are to follow these security regulations, instructions on safety and security given by the personnel of the ship or as stipulated by signs placed on board. The crew represents the ship’s Captain regarding the keeping oforder, safety and security in the ship. No passenger should disturb or threaten the co-passengers or in any other way cause disturbance during the trip. A person who cannot control oneself or behaves disturbingly or improperly can, in sake of safety and under the Captain ‘s orders be placed in custody up to the end of the trip.

  1. The passenger must carry a valid boarding pass and upon request prove his/her identity by presenting a valid identity document to the member of the ship’s crew.
  2. Anyone onboard the ship or in port premises may be subjected to a body search, check of luggage, or can be asked for clarifications for the matters of safety and security. There is no obligation to agree with the luggage check, body search or giving clarifications, but the person having refused from it can be expelled from the ship or the port area and the police can be informed of the same. Any closed luggage, vehicle, cabin or other closed storage of the passenger can be searched. Any passenger denied the access on board or expelled from the ship has no right for compensation for unused tickets or other costs incurred to the passenger.
  3. The passenger should have the necessary valid travel documents in his/her possession throughout the trip. If the company is held liable or otherwise affected due to the missing or Incomplete travel or other documents of a passenger, such passenger is liable for the expenses incurred to the company.
  4. The passenger is not allowed on board of the ship, if he/she behaves threateningly, disturbingly, or otherwise causes trouble to other passengers, does not fulfil the established requirements or rules, is indecently dressed or there are any other weighty reasons for denying access.
    Persons who are strongly intoxicated, breach the rules or interfere with security or comfort of the co-passengers, or persons dangerous to themselves, to co-passengers, to the crew or to the ship, can, under the Captain’s orders, be placed in custody and expelled from the ship in the port of departure or in the next port and can be handed over to the local police. A person disturbing co-passengers in the cabin area, can be removed from the cabin area and denied the right to use his/her cabin.
  5. The consumption of alcoholic drinks is allowed only in the restaurants and other catering areas of the ship. The consumption of alcoholic drinks taken along on board is prohibited. The consumption of alcoholic drinks on ship’s public areas, bought from ship’s tax free or traveler stores, is prohibited. It’s forbidden to consume food brought along onboard with the exceptions of special diets or baby food.
    Passenger cannot bring onboard foodstuff and alcohol to cruise trips, trips organized by third parties and special trips and/or special cruises with the exception of special diet or baby food. Company has a right to detain and destroy alcohol and foodstuff without obligation to compensate the passenger.
  6. The passengers are not allowed to bring hazardous objects or materials onboard. Firearms or other weapons and ammunition need to be declared at time of booking the trip or at ships at information desk and deposited to the security box located onboard the ship. The crew has a right to ask documentation, allowing the passenger to carry the weapon or ammunition to country of destination. Without presenting the documentation, company has a right to refuse to carry the passenger to country of destination. Company is not liable for damages incurred to passenger.
  7. Possession and use of drugs aboard is forbidden, and the police will be notified. Carrying drugs intended for medical use requires doctor’s certificate, presenting of which can be asked.
  8. The use of open fire onboard is forbidden with the exception of lighting tobacco product for the purposes of smoking in the designated areas. Passengers are not allowed to use electrical boiling spirals or any other electrical equipment for preparing food or drinks in the cabins or other public areas and such equipment can be temporarily detained by the ship’s staff. Passengers are prohibited from leaving any electronic devices they brought with them that are connected to the ship’s power supply unattended.
    It is forbidden to ride bikes and scooters etc., incl electrical, onboard, except for riding to and from car deck.
  9. Smoking is only allowed in clearly marked designated areas. Smoking (including ecigarettes) in the passenger areas, cabin areas and other public areas and concealing or damaging the vessels smoke detectors is strictly forbidden.
  10. During the trip passengers are allowed to stay only in the passenger areas. Entering the car deck without permission, repairing of vehicles and handling of fuel is forbidden during the trip.
  11. Passengers should consider the comfort of co-passengers onboard. Use of loudspeakers or other similar devices, which can create loud sounds, is not allowed in the cabin area and such devices can be detained temporarily until the end of trip.
  12. The guardians of the youth groups are responsible for the group’s activities and the compliance of the security regulations. In a possible safety or security situation the guardian is to cooperate and follow instructions given by the crew.
  13. Cabin items (pillows, bedclothes, chairs and other movables owned by the company) cannot be taken out of the cabin or damaged. The police will be informed of thefts, burglary, fraud or other illegal activity committed onboard the ship.
  14. Any damaging, violation or unjustified activation of the ship’s security, alarm or safety equipment (fire extinguishers, sprinklers, alarms, lifeboats, – vests and safety signs like cabin numbers, the list is not exhaustive) is strictly prohibited. Police will be informed of the abovementioned violations.
  15. Passenger who has broken, stolen or otherwise caused damage by his/her activities to the ship or ship’s property, is obliged to compensate the damage caused. Passenger can settle such compensation immediately at the ship’s information desk or it can be collected afterwards from the passenger. Passengers having the same cabin under the same booking are jointly and severally liable for damages caused to the ship or ships property.
  16. Passengers are not allowed to conduct business or other sales activities onboard, to organize funds, run lotteries or propaganda events, agitate or give political speeches, unless the activity has been agreed with the company in advance.
  17. The company is not liable for the passenger’s personal belongings or valuables brought onboard. The valuables can be deposited in the safety deposit box located in the information desk or elsewhere on the ship.
  18. In the event that an act committed on board is considered to be a criminal offense under the laws of the flag state, the Captain is obliged under the relevant laws of the flag state to collect the evidence and secure the scene of act for the authorities.
  19. Taking pictures or filming passengers or crew onboard is allowed only with their consent.

The instructions related to the luggage are provided to the passengers in the terminal, onboard the ship and in travelling and other documents. Additional information can be found in the company’s website www.tallink.com.

Each passenger (i.e. the person who is not a member ofthe crew) should be subject to the above provided regulations onboard of the ship and in the terminal according to 560 (4) of the Estonian Merchant Shipping Act, Finnish Shipping Code chapter 15 (4), Swedish Shipping Code chapter 15 (7), International Ship and Port Facility Security Code, EU regulation 725/2004 and the provisions stipulated in the security related circular letters of the Estonian, Finnish, Latvian and Swedish maritime administrations.