Accessibility
We want every passenger to feel welcome, safe, and comfortable when traveling with Tallink Silja Line.
Whether you need mobility assistance, accessible cabin options, or additional support during your journey, we’re here to help make your trip as smooth and stress-free as possible.
Accessibility services and support
Equal access for everyone
We want all passengers, including people with disabilities or limited mobility, to feel welcome and comfortable when traveling with us.
Safety and alternative travel options
Your safety is our priority. In rare situations where boarding is not possible due to safety or infrastructure limitations, we will offer an alternative travel option or compensation when applicable.
No discrimination
We are committed to providing equal treatment and a respectful travel experience for every passenger.
Assistance during your journey
Passengers who need additional support can request assistance with boarding, disembarking, and luggage handling.
Accessible terminals and ships
We continuously work to make our terminals and ships easier to access and navigate for all passengers.
Personal assistants travel free
Passengers with disabilities or limited mobility may bring one personal assistant free of charge on Tallink Silja Line ships.
Need help or additional information?
Didn’t find the answers you were looking for? Read more on our good to know page or feel free to contact us at booking@tallink.ee or call +49 (0) 40 547 541 222.
Accessible cabins
Our accessible cabins are designed to provide comfort, convenience, and easier movement throughout your stay. Cabins feature wider doorways, accessible bed heights, and thoughtfully adapted layouts.
Bathrooms are equipped with supportive features such as grab rails, accessible toilets, and showers with seating to improve safety and usability. For additional peace of mind, cabins also include an SOS button that can be used to quickly contact crew members if assistance is needed.
Please note that cabin features and measurements may vary slightly depending on the ship.
Explore cabin and travel class options
Assistance service
If you need help boarding or leaving the ship, please contact our contact center at least 48 hours before your trip to arrange assistance.
The service is available for passengers with reduced mobility or other support needs. Luggage assistance is included for up to two pieces of luggage with a combined weight of up to 35 kg.
Please note that this is not a general baggage transport service. Additional luggage must be handled with the help of a travel companion or personal assistant.
Personal assistants travel free
If you have reduced mobility or need additional support, you can bring one personal assistant free of charge. Please note that age requirements for the selected route still apply.
Helsinki–Tallinn routes
- Your personal assistant travels free in the same travel class as you, including Star Class, Comfort Lounge, and Business Lounge.
Other routes
Your personal assistant can travel free:
- in the same cabin with you, regardless of cabin class
- or in a separate A-class or lower-class cabin
No fuel or emission surcharges apply to your assistant’s journey. If a higher cabin class is selected, the price difference must be paid.
You can book your own trip online or in the app. To add a personal assistant to your booking, please contact customer service by phone or chat.
Accessibility statements
We want every journey with us to be smooth – both on sea and online. That’s why we’re working to ensure our website is accessible to all our guests, in line with the European Accessibility Directive and the standard EN 301 549.
Digital accessibility supervision authorities
If you spot an accessibility issue or need any information in a more accessible format, just drop us a line at info@tallink.ee or see more ways to contact us – we’ll do our best to make your experience with Tallink enjoyable and barrier-free.
Estonia – Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, https://ttja.ee)
Finland – Finnish Transport and Communications Agency (Traficom, https://www.traficom.fi)
Sweden
Public sector: Agency for Digital Government (Myndigheten för digital förvaltning, DIGG, https://www.digg.se).
Private sector:
- Financial services, e-commerce, electronic communications: Swedish Post and Telecom Authority (Post- och telestyrelsen, PTS, https://www.pts.se/)
- Transport (websites, apps, e-ticketing): Swedish Consumer Agency (Konsumentverket, https://www.konsumentverket.se/)
- Transport (travel info, self-service terminals): Swedish Transport Agency (Transportstyrelsen, https://www.transportstyrelsen.se/)
Latvia
Public sector: Ministry of Smart Administration and Regional Development (https://www.varam.gov.lv/lv)
Private sector: Consumer Rights Protection Centre (https://www.ptac.gov.lv/lv)
Germany – Federal Government Commissioner for Matters relating to Persons with Disabilities (Beauftragter der Bundesregierung für die Belange von Menschen mit Behinderungen, https://www.behindertenbeauftragter.de)
Denmark – Agency for Digital Government (Digitaliseringsstyrelsen, https://en.digst.dk)