Why FleksiBron?
It’s easier to plan business and family trips when you’re ready for all kinds of surprises. With FleksiBron you can adjust your ticket whenever plans change and still receive a full refund if you need to cancel your trip.
- Changing the ticketChanging the ticket
With FleksiBron
Without
24 to 4 hours
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket price will not be refunded.
20 days to 24 hours
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change 10 € and the final price may change if ticket prices differ. If the new ticket is cheaper, we will not refund the difference and if it is more expensive, you pay the difference.
Up to 21 days
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change is for free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
- Canceling the ticketCanceling the ticket
With FleksiBron
Without
Up to 4 hours
before the tripWe refund the ticket price.
Ticket price will not be refunded.
9 days to 48 hours
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund 50% of the ticket price.
20 to 10 days
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund 80% of the ticket price.
Up to 21 days
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund the ticket price.
- Changing the ticketChanging the ticket
With FleksiBron
Without
6 days to 30 minutes
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change 10 € and the final price may change if ticket prices differ. If the new ticket is cheaper, we will not refund the difference and if it is more expensive, you pay the difference.
Up to 7 days
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change is for free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
- Canceling the ticketCanceling the ticket
With FleksiBron
Without
48 hours to 30 minutes
before the tripWe refund the ticket price.
Ticket price will not be refunded.
6 days to 48 hours
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund 80% of the ticket price.
Up to 7 days
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund the ticket price.
Frequently asked questions
- Can I add FleksiBron to my booking later?Can I add FleksiBron to my booking later?
No, FleksiBron can only be purchased at the moment of booking your trip.
- Can FleksiBron be purchased for only some of the passengers in the booking?Can FleksiBron be purchased for only some of the passengers in the booking?
No, FleksiBron must be purchased for all passengers in the booking.
- If I have bought a round-trip, can I use FleksiBron to change or cancel my return journey, if I have already completed the first part of my trip?If I have bought a round-trip, can I use FleksiBron to change or cancel my return journey, if I have already completed the first part of my trip?
Yes.
- Can I cancel the return leg of a Tallinn–Helsinki day trip if I’ve already taken the outbound journey?Can I cancel the return leg of a Tallinn–Helsinki day trip if I’ve already taken the outbound journey?
Yes, you can. However, in this case, the unused portion of your ticket will be recalculated based on the one-way ticket price, and the refundable amount will be adjusted accordingly.
- Will FleksiBron remain valid if I change my ticket?Will FleksiBron remain valid if I change my ticket?
Yes.
- If I cancel my ticket with FleksiBron that was purchased using Club One points, will I get the points back?If I cancel my ticket with FleksiBron that was purchased using Club One points, will I get the points back?
Yes, valid points will be returned.
- Can I purchase FleksiBron for a ticket that includes an excursion, hotel, or transportation service?Can I purchase FleksiBron for a ticket that includes an excursion, hotel, or transportation service?
FleksiBron cannot be purchased for package travels that include hotel accommodation, excursions, or transportation services.