Make plans, but leave room for surprises
It’s easier to plan business and family trips when you’re ready for all kinds of surprises. With ticket change and cancellation cover you can adjust your ticket whenever plans change and still receive a full refund if you need to cancel your trip.
With cover
Without
24 to 4 hours
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket price will not be refunded.
20 days to 24 hours
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change 10 € and the final price may change if ticket prices differ. If the new ticket is cheaper, we will not refund the difference and if it is more expensive, you pay the difference.
Up to 21 days
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change is for free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
With cover
Without
Up to 4 hours
before the tripWe refund the ticket price.
Ticket price will not be refunded.
9 days to 48 hours
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund 50% of the ticket price.
20 to 10 days
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund 80% of the ticket price.
Up to 21 days
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund the ticket price.
With cover
Without
6 days to 30 minutes
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change 10 € and the final price may change if ticket prices differ. If the new ticket is cheaper, we will not refund the difference and if it is more expensive, you pay the difference.
Up to 7 days
before the tripTicket changes are free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
Ticket change is for free, but the final price may change if ticket prices differ. If the new ticket is cheaper, we will refund the difference and if it is more expensive, you pay the difference.
With cover
Without
48 hours to 30 minutes
before the tripWe refund the ticket price.
Ticket price will not be refunded.
6 days to 48 hours
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund 80% of the ticket price.
Up to 7 days
before the tripWe refund the ticket price.
Ticket cancellation 10 € + we refund the ticket price.
Frequently asked questions
No, the cover can only be purchased at the moment of booking your trip.
No, the cover must be purchased for all passengers in the booking.
Yes.
Yes, you can. However, in this case, the unused portion of your ticket will be recalculated based on the one-way ticket price, and the refundable amount will be adjusted accordingly.
Yes.
Yes, valid points will be returned.
The cover cannot be purchased for package travels that include hotel accommodation, excursions, or transportation services.